The City of Gallup wishes to advise its utility customers to be on alert for a consumer scam. Recently, several customers have reported receiving phone calls demanding payment for a delinquent utility bill to be paid by a prepaid card which must be purchased at a local store. The scammer gives the customer about an hour and a half to pay by using the prepaid card; if not, their utility services will be shutoff. Currently, the City of Gallup does not collect payments over the phone. If you receive a phone call making such a demand on behalf of the City, do not give them any money. If you have any questions regarding your account, please contact the City’s Utility Customer Care Division at 863-1201.